Q: What are shipping rates and expected delivery?
A: MayaHandmade provides FREE shipping worldwide on all orders over $200. Shipping rates for orders below 200$ are:
- shipped by First Class Registered Mail: 2$ - 3$ / + 0.50$ with another item
Expected delivery: 2-6 days
- Standard shipping: 6$ - 8$ / + 1$ with another item
Expected delivery: 7 - 16 days
- Express shipping: 25$ - 30$ / +5$ with another item
Expected delivery: 2 - 5 days
Q: Why has my jewelry not been shipped yet?
A: Jewelry that you ordered is probably made to order and it takes approximately 7-14 business days to complete. Ready to ship items are dispatched in 1 - 3 business days after cleared payment.
Q: How do you ship jewelry?
A: All MayaHandmade jewelry comes with fancy yet safe shipping arrangements, ready to gift. All orders will be shipped via registered priority mail or express mail with tracking number.
Q: How can I track my parcel?
A: You can track your package on your governmental postal service website or here:
Not all governmental postal services provide tracking.
Q: It has been more than expected delivery time and I still haven't received my jewelry. What to do?
A: First, if you still haven't, try to track your parcel on your governmental postal service website. Delivery can sometimes be slow because of different reasons. Customs department can hold your mail to check it out. and this can take several days. Many times parcel is already lying at the post office waiting for you to collect it. Not all postal services leave
note for registered parcel, so please be sure to check if your package is with them.
Q: What will happen if my parcel is lost in transit or I get an empty package?
A: Missing or stolen package can be a frustrating thing since there is no guarantee it will ever be found. We encourage our buyers to contact us if not receiving items in 25 days from shipping time. We will immediately work on your case, as quick as possible solve it and refund your money or ship new items.
Q: What about customs duty fees?
A: Customs department can hold your mail to check it out. Please note that all customs duty fees and taxes are the responsibility of the buyer.
Q: What happens if I fail to collect my package?
A: If you fail to collect your parcel for personal reasons and if the package is sent back to us, you can either ask to resend the same, for which you are entitled for the shipping fees or for a refund, minus the shipping fees.
Your local post office will hold your package for 15 days and then ship it back to us.
Thank you for understanding!