You will be delighted to know that we offer an unconditional money back guarantee!
If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receipt.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding your return delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Most of pierced earrings are, due to hygienic reasons, not applicable for returns.
Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty or not as described.
Please also note we will refund an item if it is faulty after a thorough check of the item. Please allow 7 working days for a refund to be processed.